Students in the Administrative Medical Office Management Program course of study will learn the skills necessary to function as an entry-level administrative assistant in a medical setting. They will learn how to process insurance submissions; front desk activities such as scheduling patients, collecting co-pays, billing and collecting patient demographic information. They will also learn the use of ICD-10 medical coding and CPT-4 medical procedure coding. They will demonstrate effective and therapeutic communication skills.
Upon successful completion of the requirements of the Medical Office Management A.S. - Administrative program, graduates will be able to:
Discuss principles of supervision in an office domain related to the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains;
Discuss administrative skills including proper telephone techniques, maintaining appointment calendar, filing and retrieving medical records, maintaining monthly accounting records and more;
Communicate effectively with patients and office co-workers using appropriate knowledge of psychology;
Demonstrate a thorough understanding of the legal and ethical standards and dilemmas facing the medical profession;
Demonstrate appropriate interpersonal communication skills using both verbal and written communication.
HS keyboarding with a C or better or Passing grade within the last five years or a keyboarding class from another institution.